Business Communication Skills
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Business Environment Business Communication Skills SOLVED PAPERS AND GUESS
Product Details: M D U UNIVERSITY Business Communication Skills
Format: BOOK
Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM
Publisher: MEHTA SOLUTIONS
Edition Description: 2019-20
RATING OF BOOK: EXCELLENT
ABOUT THE BOOK
FROM THE PUBLISHER
If you find yourself getting fed up and frustrated with other M D U UNIVERSITY book solutions now mehta solutions brings top solutions for M D U UNIVERSITY Business Communication Skills REPORT book contains previous year solved papers plus faculty important questions and answers specially for M D U UNIVERSITY.questions and answers are specially design specially for M D U UNIVERSITY students .
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FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS
Business Communication Skills
UNIT-I
Business communication: Definition, Nature, Process and classification of communication; Importance of
communication in management; barriers to communication, overcoming barriers to communication, effective
communication; contemporary issues in communication.
UNIT-II
Communication skills: Listening skills- Listening process, types of listening, barriers to listening, improving
listening abilities; presentation skills; communication skills for interviews and Group discussions; Basic
interviewing skills- Board room Interview preparation, Expressive behavior, Techniques for removing anxiety,
fear and inhibitions.
UNIT-III
Nonverbal communication: Body language, Kinesic communication, proxemic communication, haptic
communication, paralinguistic communication, Chromatic communication, chronomatic communication,;
Business etiquettes- introduction, etiquettes, exchanging business cards, shaking hands, e mail etiquettes,
telephone etiquettes, telemarketing etiquettes, elevator , dressing and grooming etiquettes, dining etiquettes.
UNIT-IV
Written communication: Report writing-process of report writing, structures of business reports, business letter
components and layout, types of letters; memos, notices and circulars; agenda and minutes of meeting, preparing
curriculum vitae.
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