TOTAL QUALITY MANAGEMENT
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TOTAL QUALITY MANAGEMENT SOLVED PAPERS AND GUESS
Product Details: X Y Z TOTAL QUALITY MANAGEMENT
Format: BOOK
Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM
Publisher: MEHTA SOLUTIONS
Edition Description: 2019-20
RATING OF BOOK: EXCELLENT
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If you find yourself getting fed up and frustrated with other X Y Z book solutions now mehta solutions brings top solutions for X Y Z TOTAL QUALITY MANAGEMENT REPORT book contains previous year solved papers plus faculty important questions and answers specially for .questions and answers are specially design specially for X Y Z students .
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UNIT I INTRODUCTION 9
Quality – vision, mission and policy statements. Customer Focus – customer perception of quality,
Translating needs into requirements, customer retention. Dimensions of product and service quality.
Cost of quality.
UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9
Overview of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa, Taguchi
techniques – introduction, loss function, parameter and tolerance design, signal to noise ratio.
Concepts of Quality circle, Japanese 5S principles and 8D methodology.
UNIT III STATISTICAL PROCESS CONTROL 9
Meaning and significance of statistical process control (SPC) – construction of control charts for
variables and attributed. Process capability – meaning, significance and measurement – Six sigma -
concepts of process capability. Reliability concepts – definitions, reliability in series and parallel,
product life characteristics curve.Total productive maintenance (TMP), Terotechnology. Business
process Improvement (BPI) – principles, applications, reengineering process, benefits and
limitations.
UNIT IV TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT 9
Quality functions development (QFD) – Benefits, Voice of customer, information organization, House
of quality (HOQ), building a HOQ, QFD process. Failure mode effect analysis (FMEA) – requirements
of reliability, failure rate, FMEA stages, design, process and documentation. Seven Tools (old & new).
Bench marking and POKA YOKE.
UNIT V QUALITY SYSTEMS ORGANIZING AND IMPLEMENTATION 9
Introduction to IS/ISO 9004:2000 – quality management systems – guidelines for performance
improvements. Quality Audits. TQM culture, Leadership – quality council, employee involvement,
motivation, empowerment, recognition and reward - TQM framework, benefits, awareness and
obstacles.
TOTAL: 45 PERIOD
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