SERVICES MANAGEMENT SOLVED NOTES EBOOK CHAPTERWISE Copy

SERVICES MANAGEMENT SOLVED NOTES  EBOOK CHAPTERWISE

Product Details: LOGISTICS AND SUPPLY CHAIN MANAGEMENT  SOLVED NOTES  EBOOK CHAPTERWISE  

Format: EBOOK  DOWNLOAD IN FEW HOURS

Pub. Date: NEW EDITION APPLICABLE FOR Current EXAM

Edition Description: 2018-19

Pages   :   220+

RATING OF EBOOK: EXCELLENT DOWNLOAD IN FEW HOURS

1. DOWNLOAD EBOOK WITH NOTES CHAPER WISE

 PREVIEW OF CHAPTERS SYLLABUS

SERVICES MANAGEMENT

Description
1. Service Operations Management, the Service Concept, Importance of Services in the Economy, Nature/Characteristics of Services
2. Service Strategy and Market Positioning, Services Planning
3. Delivering Services on the Web, Role of Internet in Services, Cost Drivers, Internet Service Design
4. New Service Development and Process Design, Innovation, Design and Tools
5. The Service Encounter, Service Experiences, Creation and Evaluation
6. Service Quality and Customer Loyalty
7. Creating a Service Culture
8. Performance Measurement in Services
9. Service Process Analysis
10. Yield Management and Capacity Management in Services