Communication skills

Product Code: dba7105
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Price: Rs340

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Communication skills SOLVED PAPERS AND GUESS 

 

Product Details: anna university Communication skills  SOLVED PAPERS AND GUESS 

FormatBOOK 

Pub. DateNEW EDITION APPLICABLE FOR Current EXAM

PublisherMEHTA SOLUTIONS

Edition Description2018-19

RATING OF BOOK: EXCELLENT

  

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  If you find yourself getting fed up and frustrated with other anna university book solutions now mehta solutions brings top solutions for anna university Communication skills BOOK contains previous year solved papers plus faculty important questions and answers specially for anna university .questions and answers are specially design specially for anna university students .

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DBA 7105  Communication skills

UNIT I  COMMUNICATION IN BUSINESS  - Systems approach- forms -  functions and
principles of communication  -  management and communication-  communication 
patterns -  barriers to communication -  interpersonal perception – SWOT analysis -Johari 
Window -Transactional Analysis.
UNIT II  NON-VERBAL AND INTERCULTURAL COMMUNICATION - Importance of 
non-verbal communication - personal appearance - facial expressions-  movement-posture – gestures - eye contact –voice - beliefs and customs- worldview and attitude.
UNIT III  ORAL COMMUNICATION - Listening - types and barriers to listening - speaking -planning and audience awareness - persuasion- goals - motivation and hierarchy of 
needs - attending and conducting interviews-participating in discussions, debates - and 
conferences - presentation skills- paralinguistic features -fluency development strategies
UNIT  IV  BUSINESS CORRESPONDENCE  - Business letter - principles of business writing-memos -e-mails – agendas-  minutes- sales letter- enquiries- orders- letters of complaint -claims and adjustments- notice and tenders- circulars- letters of application and résu mé.
UNIT V  BUSINESS PROPOSALS AND REPORTS - Project proposals- characteristics and 
structure- Project reports – types- characteristics,-structure-Appraisal reports –
performance appraisal, product appraisal- Process and mechanics of report writing-visual aids- abstract - executive summary- recommendation writing- definition of terms.

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